Renminnet Tianjin TV August 24th: Yesterday (23rd), the Tianjin Gold Ornaments Association and the Tianjin Federation of Industry and Commerce Gold and Silver Jewellery Association announced that the two parties jointly drafted and formulated the “Guidelines for the Operation and Service of Precious Metals and Jewelry and Jade Ornamentsâ€. Approved by the Tianjin Bureau of Quality and Technical Supervision, it will be formally implemented in this city from September 1.
It is reported that the "Specifications" mainly include the terminology and definition of business services for precious metals and jewellery and jade jewelry, operating service environment, jewelry requirements, service personnel requirements, sales process, price behavior of operators, and requirements for security protection. The regulations stipulate that in the jewelry identification requirements, the imprints of precious metal accessories such as gold, silver, platinum, and palladium shall be printed on the jewelry, and the imprint of the inlaid jewelry shall be printed on the bracket. In the price behavior requirements of the operator, the jewelry operator should reasonably establish the jewelry price, implement the price clearly, sign the name, specification, grade, price, charge standard and other relevant information of the jewelry on the price list, and must not be high-priced and low-discounted. , harming the interests of consumers and the industry.
For the after-sale problem, the standard follows the "Tianjin City precious metals, jewelry and its inlaid products after-sales service approach", which mainly includes package repair, package exchange, package exchange (abbreviated as "three guarantees") and so on. The related products are required to find the following quality problems within three days from the date of sale. Consumers may choose to repair, exchange or return goods: the precious metal content is insufficient on the invoice or jewelry sign; the weight is less than the invoice or the jewelry label; and the invoice or jewelry Grades that do not match the grade of the label; those that are unqualified or have been detected as unqualified by the authorized testing department of the City Gold Association. According to laws and regulations, it is necessary to return goods for consumers. When returning goods, sellers should repay the goods at the same time according to the amount of the invoices, and no depreciation fees shall be charged.
It is reported that the "Specifications" mainly include the terminology and definition of business services for precious metals and jewellery and jade jewelry, operating service environment, jewelry requirements, service personnel requirements, sales process, price behavior of operators, and requirements for security protection. The regulations stipulate that in the jewelry identification requirements, the imprints of precious metal accessories such as gold, silver, platinum, and palladium shall be printed on the jewelry, and the imprint of the inlaid jewelry shall be printed on the bracket. In the price behavior requirements of the operator, the jewelry operator should reasonably establish the jewelry price, implement the price clearly, sign the name, specification, grade, price, charge standard and other relevant information of the jewelry on the price list, and must not be high-priced and low-discounted. , harming the interests of consumers and the industry.
For the after-sale problem, the standard follows the "Tianjin City precious metals, jewelry and its inlaid products after-sales service approach", which mainly includes package repair, package exchange, package exchange (abbreviated as "three guarantees") and so on. The related products are required to find the following quality problems within three days from the date of sale. Consumers may choose to repair, exchange or return goods: the precious metal content is insufficient on the invoice or jewelry sign; the weight is less than the invoice or the jewelry label; and the invoice or jewelry Grades that do not match the grade of the label; those that are unqualified or have been detected as unqualified by the authorized testing department of the City Gold Association. According to laws and regulations, it is necessary to return goods for consumers. When returning goods, sellers should repay the goods at the same time according to the amount of the invoices, and no depreciation fees shall be charged.
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